These Terms & Conditions govern the Guest's access and use of accommodation service (hereinafter called "the Service") provided by Space is Ltd. (hereinafter called "SLEEEP.hkg.cwb"). SLEEEP is a brand under SLEEEP Technologies Ltd. and SLEEEP.hkg.cwb is a licensed hotel operator in the Hong Kong Special Administrative Region of the People's Republic of China. SLEEEP.hkg.cwb shall provide the Service to the Guest on the listed terms and conditions. Reservation of the service made by usage of this website is made on the condition that the Guest accept all the terms and conditions without variation. The terms and conditions may be amended from time to time at SLEEEP.hkg.cwb's sole discretion with or without notice or liability to the Guest. It is the Guest's responsibility to check this page prior to the Service. By continuing to use the Services following such amendments to this Terms and Conditions, the Guest agrees to be bound by such amendments.
The Guest also understands that:
The following definitions apply in these terms and conditions:
The site: the site of SLEEEP refers to site of accommodation with the address of Room 3E, Lai Yuen Apartments, 61 Russell St, Causeway Bay, Hong Kong
The website: official website of SLEEEP: sleeep.io and all associated sub-domains.
The Guest: anyone, over 18 years old, who uses the Service provided by SLEEEP through reservation made and confirmed on this website, social media channels, other online travel agency platforms or direct booking through other means.
When making a reservation of service, the Guest must give particulars including:
Guest can pay the full amount by credit card or paypal, using HKD currency, through our online payment platform (Stripe) at the time of making reservation. SLEEEP does not store any credit card information and all payments are handled via the 3rd party company Stripe.
A deposit equivalent of HKD 500 will be assumed as Guest checks in. This amount will not be processed by SLEEEP unless such event occurs to deem necessary, including but not limited to damage and unauthorized appropriation of property, for SLEEEP to recover its losses. SLEEEP reserves the right to execute this charge onto the credit card used to made for the reservation, or demand the payment directly from the Guest if necessary.
The Guest may choose to register the following particulars electronically before arrival at SLEEEP or upon arrival: Name, age, gender and other particulars deemed necessary by SLEEEP. Local Official ID or passport would be required to be presented for identification upon arrival for the first time.
For overnight stay, please refer to the booking confirmation email for your time of check-in and check-out. Early check-in and late check-out is possible at SLEEEP.hkg.cwb's discretion upon request via email.
For hourly stay, guest should be making the minimum hour plan sufficient to cover the full intended period of stay, including use of all facilities within SLEEEP.hkg.cwb.
Extension of stay is subject to availability of space at the time of request. All extensions will be charged at the hourly rate of HKD 99, with a maximum extension of 4 hours.
SLEEEP.hkg.cwb provides staff support through phone 24 hours a day, and does not guarantee staff to be physically available on site.
Details of reservation can be amended by notifying our eXperience Officer (XO) via email at xo.hkg@sleeep.io. The amendments must be requested at least 48 hours before the scheduled check-in time for overnight stay. Otherwise, such request may not be catered. For hourly stay, due to the short preparation time nature, amendments will be honored on a case by case basis at SLEEEP.hkg.cwb's sole discretion.
By making a night booking with us, the Guest accepts and agrees to the following cancellation policy:
a.) 100% refund when canceled 14 days ahead of arrival date.
b.) 50% refund when cancelled 2 -14 days ahead of arrival date.
c.) No refund for no show / cancellations made less than 48 hours before the arrival.
When a refund is issued, the actual process will be handled by our payment company Stripe, which states that a refund usually takes 5 to 12 working days.
If the Guest, without giving proper notice, fails to arrive at the scheduled arrival time, SLEEEP may treat the reservation as being cancelled by the Guest.
For hourly stay, guest may cancel at any time before the scheduled check-in time.
SLEEEP reserves the right to cancel any reservation/accommodation upon finding that:
SLEEEP is unable to continue to accommodate the guest in question due to disaster, failure of facilities or other unavoidable reason.
Personal belongings of the Guest should be stored in lockers provided. Luggage size is recommended to be within 65 cm x 45 cm x 30 cm (Medium size). The Guest is responsible for the safety of the belongings. The Guest must carefully retain the password for the locker and keep it private. If any luggage or personal belonging were left behind, SLEEEP will store the luggage for 14 days including the day the luggage was found, but thereafter SLEEEP reserves the absolute right and discretion to either continue storing the luggage (luggage storage charges shall continue to apply and the Guest shall be liable for such charges) or to dispose of the luggage or item without any liability to you.
SLEEEP will not be responsible for loss of or damage to the Personal belongings, the contents therein or your personal belongings (including any valuables, even if we have been advised) during storage or during the disposal process however caused and the Guest hereby releases SLEEEP from any liability in respect thereof.
We would love our guests to be among the first to receive the latest information and offers about SLEEEP products and services. When we contact you it may be by email, WhatsApp/text messages or social media messages. You can unsubscribe from communications at any time by clicking the "Unsubscribe" link in any promotional or marketing communication received from us or by contacting us via email at xo.hkg@sleeep.io with the subject "unsubscribe". Your privacy is important to us and we will only use your personal information for direct marketing/communication purposes in accordance with all applicable laws.
Please refer to our Privacy Policy on our website.
SLEEEP shall compensate the Guest for damage caused to the Guest by SLEEEP in the course of provision of service to the Guest.
To the extent permitted by law, SLEEEP shall not compensate any liability arising out of any occurrences beyond its control including but not limited to acts of terrorism, acts of God, flood, war, strikes, riot, theft, delay, cancellation, civil disaster, government regulations or changes in itinerary or schedule (collectively, "Force Majeure").
SLEEEP is covered by AIG Insurance HK Ltd (Policy number HK22006203) for its property all risks, liability and consequential loss. For detailed insurance policy, please refer to the website.
The Guest shall compensate SLEEEP for any damage to the premise and property of SLEEEP, caused by act or negligence on the part of the Guest during the stay.
All problems arising from this contract shall be resolved in accordance with the law of the Hong Kong Special Administrative Region at court with jurisdiction in the area in which the SLEEEP is located.