These Terms & Conditions govern the Guest's access and use of Space as a Service (hereinafter called "SPAAA.hkg.cyberport") provided by Space is Ltd. (hereinafter called "EXP.is"). SPAAA is a brand licensed by Sleeep Technologies Ltd. and EXP.is is an operation in the Hong Kong Special Administrative Region of the People's Republic of China. EXP.is shall provide the Service to the Guest on the listed terms and conditions. Reservation of the service made by usage of this website is made on the condition that the Guest accept all the terms and conditions without variation. The terms and conditions may be amended from time to time at SPAAA.hkg.cyberport's sole discretion with or without notice or liability to the Guest. It is the Guest's responsibility to check this page prior to the Service. By continuing to use the Services following such amendments to this Terms and Conditions, the Guest agrees to be bound by such amendments.
The Guest also understands that:
The following definitions apply in these terms and conditions:
The website: official website of EXP.: exp.is and any subdomains.
The Guest: anyone, over 18 years old, who uses the Service provided by EXP.is through reservation made and confirmed on this website, social media channels, other online travel agency platforms or direct booking through other means.
When making a reservation of service, the Guest must give particulars including:
Guest can pay the full amount by credit card or paypal, using HKD currency, through our online payment platform (Stripe) at the time of making reservation. SLEEEP does not store any credit card information and all payments are handled via the 3rd party company Stripe.
A deposit equivalent of HKD 500 may be assumed as Guest checks in. This amount will not be processed by EXP.is unless such event occurs to deem necessary, including but not limited to damage and unauthorized appropriation of property, for EXP.is to recover its losses. EXP.is reserves the right to execute this charge onto the credit card used to made for the reservation, or demand the payment directly from the Guest if necessary.
The Guest may choose to register the following particulars electronically before arrival at SPAAA.hkg.cyberport or upon arrival: Name, age, gender and other particulars deemed necessary by EXP.is. Local Official ID or passport would be required to be presented for identification upon arrival for the first time.
For overnight stay, please refer to the booking confirmation email for your time of check-in and check-out. Early check-in and late check-out is possible at EXp.is's discretion upon request via email.
For hourly stay, guest should be making the minimum hour plan sufficient to cover the full intended period of stay, including use of all facilities within SPAAA.hkg.cyberport.
Extension of stay is subject to availability of space at the time of request. All extensions will be charged at the hourly rate of HKD 99, with a maximum extension of 4 hours.
EXP.is provides staff support through phone 24 hours a day, and does not guarantee staff to be physically available on site.
Details of reservation can be amended by notifying our eXperience Officer (XO) via email at xo.hkg@sleeep.io. The amendments must be requested at least 48 hours before the scheduled check-in time for overnight stay. Otherwise, such request may not be catered. For hourly stay, due to the short preparation time nature, amendments will be honored on a case by case basis at EXP.is's sole discretion.
By making a night booking with us, the Guest accepts and agrees to the following cancellation policy:
a.) 100% refund when canceled 14 days ahead of arrival date.
b.) 50% refund when cancelled 2 -14 days ahead of arrival date.
c.) No refund for no show / cancellations made less than 48 hours before the arrival.
When a refund is issued, the actual process will be handled by our payment company Stripe, which states that a refund usually takes 5 to 12 working days.
If the Guest, without giving proper notice, fails to arrive at the scheduled arrival time, EXP.is may treat the reservation as being cancelled by the Guest.
For hourly stay, guest may cancel at any time before the scheduled check-in time.
SLEEEP reserves the right to cancel any reservation/accommodation upon finding that:
EXP.is is unable to continue to accommodate the guest in question due to disaster, failure of facilities or other unavoidable reason.
We would love our guests to be among the first to receive the latest information and offers about SLEEEP products and services. When we contact you it may be by email, WhatsApp/text messages or social media messages. You can unsubscribe from communications at any time by clicking the "Unsubscribe" link in any promotional or marketing communication received from us or by contacting us via email at xo.hkg@exp.is with the subject "unsubscribe". Your privacy is important to us and we will only use your personal information for direct marketing/communication purposes in accordance with all applicable laws.
Please refer to our Privacy Policy on our website.
EXP.is shall compensate the Guest for damage caused to the Guest by EXP.is in the course of provision of service to the Guest at SPAAA.hkg.cyberport.
To the extent permitted by law, EXP.is shall not compensate any liability arising out of any occurrences beyond its control including but not limited to acts of terrorism, acts of God, flood, war, strikes, riot, theft, delay, cancellation, civil disaster, government regulations or changes in itinerary or schedule (collectively, "Force Majeure").
EXP.is is covered by AIG Insurance HK Ltd (Policy number HK22006203) for its property all risks, liability and consequential loss. For detailed insurance policy, please refer to the website.
The Guest shall compensate EXP.is for any damage to the premise and property of EXP.is, caused by act or negligence on the part of the Guest during the stay.
All problems arising from this contract shall be resolved in accordance with the law of the Hong Kong Special Administrative Region at court with jurisdiction in the area in which the EXP.is is located.