XOP stands for eXperience Officer Pathway.

The eXperience Officer is the lifeblood of the EXP. organisation. However, this program is an opportunity to embark on a journey to become one of these multi-disciplined members of EXP.

It is a path to international opportunities, entrepreneurship, opportunity.

The pathway offers a clear route of progression for all who complete the course.

The XO role is multi-faceted by its nature - XO's are are responsible for theoretically every aspect of a user’s journey from booking to arrival at the lobby, their introduction to our experiences, their interaction with our team, to their check-out and hence repeating experiences.
Because of this, they need many skills, and these will be the areas the XOP focuses on:

Hospitality – Design – Business – IT – Communications – Management – Business Operations