eXperience Officer

The eXperience Officer is the beating heart of our concepts—across SLEEEP, FUUUN, PLAAAY, EXP._Bases, and beyond. You will partner closely with our current eXperience Officers and gradually take the lead in managing the entire guest journey and daily operations across a range of dynamic environments, such as:

Guest Journey - Greet and assist guests from arrival to departure, on‑site or by video.• Offer personalized touches—local coffee tastings, sunrise hiking tips, or workspace suggestions.

Operations & Quality - Oversee cleanliness, maintenance, and stock levels.• Use our in‑house software to monitor capsule status and safety systems.• Record issues, propose improvements, and test new service ideas.

Community & Storytelling - Organize small gatherings such as Mount Fuji briefings or craft workshops. Share guest stories and property updates in both Japanese and English.

Teamwork & Reporting - Coordinate smoothly with the senior officer and the Japanese management team. Track and report key performance indicators—guest satisfaction, occupancy, and revenue per capsule—each week.

Safety & Local Logistics - Adhere to all fire‑safety, hygiene, and accommodation regulations. Hold an ordinary driving licence to handle supply runs or guest transfers when required.

Must Haves: 

• A genuine passion for caring for people and creating memorable experiences
• Professional maturity—the confidence to operate as an equal partner in a small, fast‑moving team
• Japanese at business level or higher (equivalent to Japanese‑Language Proficiency Test level N2 or above)
• Conversational English for daily guest communications
• Flexibility for rotating shifts, weekends, and occasional night duty
• Basic digital skills (e‑mail, spreadsheets, cloud documents, and our web‑based property system)
• A valid Japanese driving license and willingness to drive in Shizuoka Prefecture

Nice-to-haves:

• Front‑desk or boutique‑hotel work
• Familiarity with capsule hotels, hostels, or co‑living spaces
• Personal interest in outdoor adventure, wellness, or local crafts

Benefits

• Hands‑on apprenticeship with EXP.’s various leaders and the lead eXperience Officer
• Housing assistance in Fujinomiya if needed
• Annual learning stipend for language courses, design workshops, or wellness certificates
• Clear growth path toward multi‑property management or brand‑standards leadership in Japan and the wider Asia‑Pacific region